Returns
We DO NOT give refunds! We offer exchanges or store credit. You have 14 days from the date of receipt to make any exchange. Before returning any items, please email us at Sales@shop-iful.com to notify us. We do not provide prepaid return labels, you are responsible for covering shipping costs
Be aware that exchange item(s) must be unworn, unwashed, free from makeup, deodorant or perfume stains. Bodysuits, swimwear and undergarments are non-refundable. Damaged, and/or incorrect item (s) must be notified within a window of 3 business days of receipt. Simply contact us via email at sales@shop-iful.com. Be aware that IFUL reserves the right to solely define and limit, refuse and/or reject returns from customers with the following: An excessive returns history that involve worn, damaged, laundered, missing and potential fraudulent or criminal activity.
Lost Orders
IFUL is not liable for any return packages that may become lost or stolen in transit. Please make sure to keep proof of postage and/or return tracking number when shipping back your return items. If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on your location and delivery method you choose. You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
